Shipping & Returns Policy

Return Terms and Conditions

Please note:
– No returns or exchanges apply to Sale or Free Promotional items.
– Returns must be in as new condition with tags attached (unless faulty).
– Returns received after 30 days from receipt will not be accepted.
– Shipping charges are non-refundable.
– All returns, refunds, credits and exchanges are made at the discretion of 1-DA Shapes.

All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty). Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).

A decision regarding a returned product will be made within 2 working days of receipt at 1-DA Shapes. You will be informed by email when your transaction is being processed.

Returns address:
19/55 Ourimbah Road
Tweed Heads NSW 2485
Australia

If you have any further questions, please contact customer service – +61 7 5534 7704 or info@1-DAshapes.com.

Delivery/Shipping

The delivery times provided by 1-DAshapes.com are estimates only. 1-DAshapes.com will not be held accountable for late deliveries or loss or damage relating to late deliveries.

In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. 1-DAshapes.com cannot be held responsible for incorrectly entered delivery addresses.

• Australian surfboard sales are sent via couriers ‘Direct Freight’ or ‘Fastway Couriers’ with an approximate shipping time frame of 7 working days.
• Australian apparel/accessories (if not being sent with a surfboard) are sent via Australia Post with an approximately shipping time frame of 3 working days.

Acceptance of the Goods

The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.

Order Cancellations

If 1-DA Shapes is notified by email at info@1-DAshapes.com within 48 hours of the order being placed, 1-DAshapes.com can accommodate order cancellations. If items have been shipped, 1-DAshapes.com reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

Change of Address

1-DAshapes.com cannot be held responsible for an incorrect address being entered on your order.
Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact Customer Service immediately at info@1-DAshapes.com.

We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information.

International Customs Charges

Some orders may incur a customs or import duty charge.

1-DAshapes.com do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.

All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and 1-DAshapes.com will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and
1-DAshapes.com will not be held responsible for any loss of funds as a result of this occurrence. We will NOT partake in the illegal practice of marking International orders as a gift in order to bypass or reduce any customs fees.

Full Terms and Conditions

CLICK HERE to download our Full terms and Conditions

FREE Shipping - Australia Only Dismiss